Maintaining Emeritus' Commitment to Honesty, Ethics & Service

As part of our commitment to members of our Emeritus Family, we strive to continually improve upon and strengthen our resident care, teamwork, and business practices.

Ethics First is a way to share your valuable feedback with us. You may openly and confidentially provide us with your opinions, concerns, suggestions or compliments.

Ethics First is powered by Allegiance Technologies, an objective third party committed to making sure your voice is heard. This system automatically routes your feedback to the leadership of Emeritus Senior Living and allows you the option of making yourself known or remaining anonymous. Regardless of which option you choose, your comments will be reviewed and responded to promptly.

Your feedback is a gift that allows us to fulfill our Family Values. Thank you for your candid, constructive comments!

My message is a:	Compliment Suggestion Complaint Question
Feedback Detail
What is your compliment regarding?
	Please make a selection Activities Billing/Refund Concerns Care Employee Benefits Food General Accounting and Financial Concerns General Employee Feedback General Resident/Family Feedback Maintenance Management Payroll Policy Violation Rent Increases Staffing / Turnover Termination Transportation Other
Please describe your compliment.
What are some ways that Emeritus Senior Living can improve?
If the above comments involve a particular employee, please provide their name.
Estimate the date of service.
	2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
What is your relationship with Emeritus Senior Living?
	Please make a selection Emeritus Resident Emeritus Employee Family Member of Emeritus Resident Responsible Party for Emeritus Resident Other
Contact Information
OPTION 1 - Please keep me anonymous.
Note: Since you wish to remain anonymous, your e-mail address will only be used by Allegiance to allow a response and will not be revealed to Emeritus Senior Living.
E-mail address:
Re-enter e-mail address:
OPTION 2 - Please let Emeritus Senior Living know who I am.
Enter your contact information:     Required fields are marked with an asterisk (*).
*First name:
*Last name:
*Phone number: (000-000-0000)
*E-mail address:
*Re-enter e-mail address:
Street address line 1:
Street address line 2:
City:
State:
Zip code:
I prefer contact via:	E-mail     Phone     Letter
Note: If you select e-mail, Emeritus will e-mail you through Allegiance, the company used to track our customer comments. You will receive e-mail from feedback@allegiancetech.com.
Optional Survey
We would appreciate you taking a short, 2 minute survey. If you wish to skip this survey, submit your comments now.

Overall, how satisfied are you with Emeritus Senior Living?
	Please make a selection Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied
Would you recommend Emeritus Senior Living to a friend?
	Please make a selection Certainly Most Likely Don't Know Not Likely Never
What information did you primarily rely on when you selected Emeritus Senior Living?
	Please make a selection Advertisement (Newspaper, Billboard, TV, Website, etc.) Recommendation from friends, family, or work colleagues Direct mailer sent to my home or office Proximity to my home or office I can't remember Other
Strongly Agree Somewhat Agree Undecided / Neutral Somewhat Disagree Strongly Disagree I can rely on Emeritus Senior Living to deliver outstanding quality, service, and value. Emeritus Senior Living values my relationship and really cares about me. Emeritus Senior Living employs outstanding, knowledgeable employees. Emeritus Senior Living listens well and responds quickly to requests. I trust Emeritus Senior Living to act with fairness and integrity. Emeritus Senior Living makes it simple for me to do business with them.

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As a member of the Emeritus family...

• I welcome, smile and greet everyone I have contact with.
• I am a good listener and I communicate honestly with others.
• I take pride in my appearance and in the appearance of our Emeritus home.
• I am responsive to resident and family choices.
• I strive to exceed the expectations of all those I come in contact with.
• I am a problem solver by taking ownership of issues and searching for solutions.
• I make a difference every day.

It is our policy to ensure that there is neither retaliation nor retribution for contacting Ethics First/Voice. If you feel you have been retaliated against for reporting issues to the hotline, please contact the hotline again immediately.