Welcome to North Shore Bank's Customer Feedback Forum. Because our focus is on you, your comments and suggestions are always welcomed. By listening and responding to you, we hope to make your banking experience the best it can be.

Please use the form below to share your opinions. We use a secure third party system, Allegiance Customer Voice, to help us gather your feedback. This way, you have the choice to make yourself known or remain anonymous. Every comment will be personally reviewed and if you request, answered promptly during normal weekday business hours.

Questions that need immediate attention (i.e. online banking and debit cards) should be directed to:

General Customer Support
8:30 am until 7:00 pm CST, Monday through Friday
9:00 am until 3:00 pm CST Saturdays
10:00 am until 1:00 pm CST, Sundays

We look forward to hearing from you.
My message is a:
Feedback Detail
What is your compliment regarding?
Please describe your compliment.
What are some ways that North Shore Bank can improve?
If the above comments involve a particular employee, please provide their name.
Contact Information
OPTION 1 - Please let North Shore Bank know who I am.
Enter your contact information:
    Required fields are marked with an asterisk (*).
    *First name:
    *Last name:
    *Phone number: (000-000-0000)
    *E-mail address:
    *Re-enter e-mail address:
    Street address line 1:
    Street address line 2:
    Zip code:
    I prefer contact via: E-mail     Phone     Letter
Note: If you select e-mail, North Shore Bank will e-mail you through Allegiance, the company used to track our customer comments. You will receive e-mail from feedback@allegiancetech.com.
OPTION 2 - Please keep me anonymous.
Note: Since you wish to remain anonymous, your e-mail address will only be used by Allegiance to allow a response and will not be revealed to North Shore Bank.Click here for details.
    E-mail address:
    Re-enter e-mail address:
Optional Survey
We would appreciate you taking a short 2 minute survey. If you would like to skip the survey, please submit your comments now.
Overall, how satisfied are you with North Shore Bank:
Do you plan to continue to purchase products and/or services from North Shore Bank:
Would you recommend a friend buy products and/or services from North Shore Bank?
Do you consider North Shore Bank to be your primary bank?
What information did you primarily rely on in selecting North Shore Bank:
Strongly Agree Somewhat Agree Undecided Somewhat Disagree Strongly Disagree
I can rely on North Shore Bank to deliver outstanding quality, service and value:
North Shore Bank values your relationship and really cares about you:
North Shore Bank employs outstanding, knowledgeable employees:
North Shore Bank listens well and responds quickly to requests:
You trust North Shore Bank's personnel to behave with fairness and integrity:
North Shore Bank makes it simple for you to do business with them:

Thank you for your feedback!

Equal Housing Lender Member FDIC
Routing Number: 275071356    Customer Service: 877.672.2265